Upon receiving your order, you will be sent a confirmation email. Urban Savage reserves the right to cancel and refund any order, at any time, for any reason. For US based customers, we offer USPS and UPS. For Canadian customer, we offer Canada Post. International customers will be shipped orders via UPS. Customs and duties are the responsibility of the customer. Urban Savage is not responsible for lost or missing orders that are not received to to incorrect address provided.