Returns & Shipping
We want you to love our gear as much as we do! All full-priced items are returnable within 14 days of delivery. Please email firstname.lastname@example.org with your order number to get return authorization. Returns are free within the United States. Buyers from other countries are responsible for return shipping.
Refunds will be issued in the same method as payment was made. Original shipping charges are not refunded. Refunds are processed after returned items have been checked by our warehouse that they have been returned unworn and have been received with all original tags and packaging. Any items returned without original tags and packaging will be returned to the customer without refund. Urban Savage reserves the right to request photos before returns are accepted in cases claiming defective merchandise. Urban Savage also reserves the right not to accept items that were not authorized for return or not returned in accordance with our return policy.
Upon receiving your order, you will be sent a confirmation email. Urban Savage reserves the right to cancel and refund any order, at any time, for any reason. For US based customers, we offer USPS and UPS. For Canadian customer, we offer Canada Post. International customers will be shipped orders via UPS. Customs and duties are the responsibility of the customer. Urban Savage is not responsible for lost or missing orders that are not received to to incorrect address provided.