Upon receiving your order, you will be sent a confirmation email. Urban Savage reserves the right to cancel and refund any order, at any time, for any reason. For customers in the USA, we offer free shipping via USPS First Class Mail or the option to pay for expedited shipping. Orders will be fulfilled within 2 business days.
For Canadian customers, we offer Canada Post. Other international customers will be shipped orders via USPS connecting to their local postal service. Customs and duties are the responsibility of the customer. Urban Savage is not responsible for lost or missing orders that are not received due to incorrect address provided.
We want you to love our gear as much as we do! All full-priced items are returnable within 14 days of delivery. Please email firstname.lastname@example.org with your order number and explanation of why you want to return the item(s) to get return authorization. Returns are charged $5.00 within the United States and you will be sent a return shipping label for USPS First Class Mail. The return charge will be deducted from your refund. If you prefer to ship back using your own label, please contact us for shipping address - you must use a shipping service with tracking. Exchanges are offered with free shipping from Urban Savage. Buyers from other countries are responsible for return shipping.
Refunds will be issued in the same method as payment was made. Original shipping charges are not refunded. Refunds are processed after returned items have been checked by our warehouse that they have been returned unworn and have been received with all original tags and packaging. Any items returned without original tags and packaging will be returned to the customer without refund. Urban Savage reserves the right to request photos before returns are accepted in cases claiming defective merchandise. Urban Savage also reserves the right not to accept items that were not authorized for return or not returned in accordance with our return policy.